Theme support is offered to verified customers by forum only. Support requests and solutions made by email, Skype, Envato or any other method will be redirected back to the forum.
I have received an extension for the support by e-mail from you and wanted to open the link, but it cannot be opened. In my Envato Market account, support can only be purchased in conjunction with a theme. There is no other way to buy an extension of the support.
Please send me a link. It should contain the current offer for 6 months support.