WPBackery not loading on home page

Theme support is offered to verified customers by forum only. Support requests and solutions made by email, Skype, Envato or any other method will be redirected back to the forum.

This topic is: not resolved
  • In Progress
    Posted in: Arcane  

  • Member
    KEVINMGXP
    January 10, 2019 at 2:26 pm #117446

    Hi,

    I am kinda not happy that I have to go through this again as I already said this before. I was able to go around it to solve issues but now with the latest updates of both WordPress and the theme the situation has been escalating which caused me to lose control over one specific element of my website which is my homepage.

    The weirdest part is that this only applies to my home page as far as I am aware of which I stipulated in a former post in the past few years.

    What I personally did to troubleshoot this myself:

    I disabled all plugins except those needed for the Arcane Template to see if one would cause conflicts with the template itself. So far I can not see any plugin related to this issue the only thing I do know is that WPBakery is an integrated plugin which is not been updated by you and since it is an integrated plugin Auto update is disabled.

    I need WPBakery to get the template to work but getting my own license and update for this plugin may also conflict.

    The issue now is:

    That I am not able to get into the backend of my homepage, I can not adjust any element added block on that specific page without any reasonable indication of why I can’t do this I tested WPBackery on other pages and it is as far as I can see only happening on the homepage. due to the update of WordPress, I do not get the usual editing blocks in the backend of wp-admin see for reference to the screenshot 3.

    I would like to find a way to solve it as I only want to change one simple thing which I can not localize in the text shown in screenshot 3.

    thanks in advance.

    Attachments:
    You must be logged in to view attached files.

    Sorry, this forum is for verified users only. Please Login or Register to continue

Comments are closed.