Theme support is offered to verified customers by forum only. Support requests and solutions made by email, Skype, Envato or any other method will be redirected back to the forum.
Hey guys, here are some things that I would like you to take into consideration before creating a post:
Please dont forget to check if your question is already answered before posting!
What I can help you with
I can help you with any questions about how the theme works and any bugs or errors you might find, for example:
- Which file is some particular code in?
- What can the theme do (or not do)?
- Are there future updates and enhancements planned?
- I found a bug/error!, etc.
What I cannot help you with
Themeforest does not require authors to give support in any way shape or form, nor does your purchase of a ThemeForest item come with any guarantee of support in any way. However, I still spend a great deal of time each week providing support to you guys because it’s important to me that you guys get a top-notch product and service.
That said, it is not feasible for me time-wise to provide support beyond questions about how the theme works and fixing any bugs or errors. This includes:
- Customizing the theme
- Adding or modifying the theme functionality
- Teaching you how to use WordPress
- Teaching you how to use Adobe Photoshop or any image editing programs
- Support for external plugins.
Please do not abuse support
This support is provided completely free of charge. Please remember that a customized WordPress design would normally cost $1500-3000, and for $40-50 you are getting a bargain. For this reason, please do not expect me to tailor the theme to your individual needs, it is not physically possible to do this for each of you.
That said, if you find any errors or bugs, don’t hesitate to let me know via the support forum and I will try to get it fixed as soon as possible. At the end of the day, I hope you guys enjoy using this template! If you are happy with it, please don’t forget to rate it on ThemeForest!