Theme support is offered to verified customers by forum only. Support requests and solutions made by email, Skype, Envato or any other method will be redirected back to the forum.
I am here today to know more about the process for the upcoming update for this theme.
The last update was back in April 2019 and since there we didn’t got anything.
It also looks like you got a lot of bug reports and as soon as you have that much reports you should kinda fix this bugs or new smooth features / enhancements and release them already.