Theme support is offered to verified customers by forum only. Support requests and solutions made by email, Skype, Envato or any other method will be redirected back to the forum.
I have updated WP to version 5.3. The blocks saved in WPBakery mostly work, but there is a problem with the Gutenberg editor – regardless of whether I use predefined elements or create new ones, they are not displayed at all. Also when I try to edit a saved item, Gutenberg displays an empty editor.
All plugins are up to date. The last update of the theme was October 8, which is before I bought it.