Support team is not contacting me.

I’ve sent mail for three weeks, but I have not verified it and I do not got a reply.
We found many errors, including click button errors and profile photo editing errors.
These are essential things that need to be fixed.

But I have not been contacted.
What’s wrong with the support team?

You said we would contact the support team to resolve our problem.
We still have not heard back from the support team.

What should we do?