Theme support is offered to verified customers by forum only. Support requests and solutions made by email, Skype, Envato or any other method will be redirected back to the forum.
This is the message I got from them.
“I apologize for the inconvenience, however, Adaptive Payments has been deprecated for new integrations as of December 2017. What this means is that the Application Portal that previously allowed you to obtain a live Application ID was shut down. No new Adaptive Payments integrations can take place. “.