Installation issues

Theme support is offered to verified customers by forum only. Support requests and solutions made by email, Skype, Envato or any other method will be redirected back to the forum.

This topic is: not resolved
  • In Progress
    Posted in: Orizon  
  • Member
    February 20, 2013 at 12:31 pm #29873


    I purchased your theme from themeforest and have been trying to upload it to my website all day.  I have tried doing it via FTP and through WordPress’ theme installer.  I keep receiving an error message in my WordPress Template Manager Page that says the theme is installed but broken, and that the template is missing.  I watched a youtube video earlier today that showed what files should be inside the zipped folder after you purchase the theme, and the files I received do not match up. The folders in my zipped file are:

    In the youtube video (which you can see here), the folders contained in the zip file after purchase are:

    In the video, they guy just goes straight over to WordPress and uploads the folder called into his theme manager and he’s good to go.

    So I am wondering why the files are named so differently.  How do I go about installing my theme correctly with the files I was given?   

    Sorry, this forum is for verified users only. Please Login or Register to continue

Comments are closed.